Policies
Shipping & returns
Clear, simple terms for getting your ring to you — and back to us if it isn't right.
Shipping & delivery
We currently support Sri Lanka and United States checkout, with more delivery coverage being added over time.
- Delivery details are confirmed from the checkout information you provide.
- Orders are dispatched within 1–2 business days of payment confirmation.
- Typical delivery time is 2–5 business days depending on your region and courier.
- Your selected item is matched to live stock during checkout.
Order tracking
As soon as your order ships you'll receive a confirmation email with tracking details. You can also follow every order from your account at any time.
30-day returns
Wear it, sleep in it, and decide at home. If SENOVA isn't right for you, return it within 30 days of delivery for a full refund.
- The ring must be in its original condition with the charger and packaging.
- To start a return, email info@senovaproducts.comwith your order number — we'll send instructions within one business day.
- Return shipping for change-of-mind returns is paid by the customer.
Size exchanges
If your ring doesn't fit, we'll exchange it for a different size (or finish, subject to availability) free of charge within 30 days of delivery. One free exchange per order; contact info@senovaproducts.com to begin.
Refunds
Once your return is received and inspected (usually within 3 business days of arrival), the refund is issued to your original payment method via Stripe. Depending on your bank, funds appear within 5–10 business days.
Damaged or wrong item
If your order arrives damaged, or you receive the wrong size or finish, contact us within 7 days of delivery with a photo and your order number. We'll ship a replacement at our cost — no need to wait for the return to arrive first. Manufacturing faults after that window are covered by the 1-year warranty.